PRIVACY AND SECURITY POLICY

GENERAL:

• All services provided in our store and on the website www.celestivatextile.com belong to and are operated by Celestiva Tekstil Sanayi ve Ticaret Limited Şirketi.

• Our company may collect personal data for various purposes. Below is described how personal data is collected and protected.

• By filling out membership forms or various surveys on our website, members provide certain personal information (such as name-surname, company details, phone number, address, or e-mail address) which is collected by our store as required by the nature of the business.

• Our company may send campaign information, updates on new products, and promotional offers to its customers and members periodically. Members may choose whether to receive such information at the time of registration, may update their preferences under their account information, or unsubscribe via the link provided in the communication.

• During the approval process carried out via our website or e-mail, personal data transmitted electronically by members will not be disclosed to third parties except for the purposes and scope defined in the 'User Agreement' we have concluded with our members.

• For the identification of system-related problems and the rapid resolution of potential issues or disputes regarding the service provided, our company records and may use members’ IP addresses. IP addresses can also be used to identify users in a general way and to collect comprehensive demographic information.

• Our company may use personal information beyond the scope defined in the Membership Agreement to conduct direct marketing by itself or through its partners. Personal information may also be used to contact the user when necessary.

• Information requested by our company, information provided by the user, or information regarding transactions made through our store may be used for statistical evaluation, database creation, and market research—provided that anonymity is preserved—by our company and its partners.

• Our company undertakes to strictly keep confidential information private, to treat it as a confidentiality obligation, and to take all necessary measures to maintain and ensure confidentiality, preventing unauthorized use or disclosure to third parties.

CREDIT CARD SECURITY:

• Our company prioritizes the security of credit card holders who shop on our websites. Credit card information is never stored in our system.

• When entering the transaction process, you can verify that you are on a secure site by two things: a key or lock symbol on your browser’s status bar, and the 'https://' prefix in the address bar. This means that all information is encrypted and protected. Such information is only used within the scope of the sales transaction.

• Credit card information used during shopping is encrypted via the 128-bit SSL (Secure Sockets Layer) protocol and transmitted to the relevant bank for authorization. If the card is approved, the shopping process continues. Since no information can be viewed or recorded by us, it cannot be obtained by third parties.

• Orders placed online by credit card are verified by our company against Credit Card Fraud. For this reason, the financial and address/phone details of first-time customers may need to be confirmed before their orders can proceed to supply and delivery.

MAIL ORDER CREDIT CARD SECURITY:

• Identity and credit card details sent to us via mail order will be kept confidential by our company in accordance with our privacy principles. These details are stored for 60 days only against potential objections with the bank, and then securely destroyed.

THIRD-PARTY WEBSITES AND APPLICATIONS:

• Our store may link to other websites. Our company is not responsible for the privacy practices or content of these websites. Advertisements published on our site are distributed to users via our advertising partners. This Privacy Policy applies only to our store and does not cover third-party websites.

EXCEPTIONAL CIRCUMSTANCES:

• In limited circumstances, our company may disclose user information to third parties outside the provisions of this Privacy Policy:

• 1. To comply with legal obligations imposed by laws, regulations, decrees, or other legal rules issued by competent authorities;

• 2. To fulfill and enforce the 'Membership Agreement' and other contracts made with our users;

• 3. In response to requests for information about users within the scope of a duly conducted investigation or inquiry by authorized administrative or judicial bodies;

• 4. When disclosure is necessary to protect the rights or safety of users.

E-MAIL SECURITY:

• Please never write your credit card numbers or passwords in e-mails sent to our Customer Services. Information contained in e-mails may be seen by third parties. Our company cannot guarantee the security of information transmitted via e-mail under any circumstances.

COOKIES (BROWSER COOKIES):

• Our company may obtain information about users visiting our website using technical communication files (cookies). These small text files stored on your browser allow preferences and site usage to be recorded to facilitate use of the Internet.

• Cookies are used to determine how many people visit the site, how and how often it is used, and how long users stay, as well as to provide customized content and advertising.

• Cookies are not designed to retrieve personal data or information from your computer or e-mail. Most browsers are set to accept cookies by default, but users may change settings to refuse cookies or receive a warning when cookies are sent.

• Our company may amend the terms of this Privacy Policy at any time by publishing them on the website or sending e-mail notifications. The revised provisions shall become effective on the date of publication.

CONTACT INFORMATION:

• For any questions or suggestions regarding our Privacy Policy, you can contact us via e-mail at [email protected].

• Company Name: Celestiva Tekstil Sanayi ve Ticaret Limited Şirketi

• Address: Merkez Mah. 52159 Sk. Yılmaz Tekin Grand Sitesi A Blok No:12A İç Kapı No:12, Mezitli / Mersin

• E-mail: [email protected]

• Tel: +90 543 230 0711

• Fax: —